Evercore® Smartstore™, Univision™ & Remote
The Implementation Experts
TeraMedica, Inc. is a medical information technology company that designs, markets and integrates digital image and information management software and computer systems for use by physicians, clinicians, and information technology professionals in hospitals and multi-facility healthcare organizations. Our mission is to provide a vendor-independent, clinical information repository integrated with your healthcare information infrastructure.
Why TeraMedica for Implementation?
TeraMedica provides complete software installation, training, configuration consultation and implementation, integration testing support, go-live support, and project management. Our implementation services are custom-tailored for our Evercore Clinical Enterprise Suite of products, Enterprise Data Migration and more.
Unparalleled Customer Support
TeraMedica accommodates all of your customer service requirements with reliable, live access to highly trained professionals. The available tiered service agreement ensures you receive the latest software version at no additional cost. Healthcare systems have long been held hostage by rigid service plans, due to the proprietary nature of the architecture. TeraMedica service, like Evercore software, is configured to exceed customer specifications and expectations.
Evercore Service Plans Deliver:
24-Hour/365-Day Support and Access Customer-Specific Priority Stack
24 Specialties Configuration Efficient Integration of Multiple Clinical IT Environments (RIS/HIS/EMR/PACS/ENDO/PATH) Supplemental Training Proactive Monitoring Flag and Status Notification Complimentary Extranet Access
True Software Non-Obsolescence
We understand and are sensitive to the budgeting process. Therefore, when customers are covered by an Evercore Service Plan they are provided with complimentary version upgrades of the operating system as it moves through new and exciting versions. Evercore non-obsolescence means your institution will always be running up-to-date, state-of-the-art software. Evercore Service Plans provide comprehensive, customer-centric, flexible agreements delivering your prescribed service levels.
Evercore Professional Services Suite
As you progress through an Evercore implementation, a full suite of services is available to you to ensure the transition to your enterprise is successful and productive.
SmartStore™
Efficient integration of multiple clinical IT environments (RIS/HIS/EMR/PACS) Uniquely managed data and transactions, each with their own quality of service Improved patient care by simplifying the sharing of all clinical content between PACS, departments, and facilities
Enterprise Data Migration
Eliminates traditional data migrations Delivers data control, vendor independence and therefore increased negotiating power Enables customers to choose storage and PACS systems
Univision™
Easy access to DICOM and non-DICOM data from multiple departments and PACS Ability to preserve the security attributes and the customized look of your EMR
Complete Implementation Services
TeraMedica, Inc. will provide software installation, training, configuration consultation and implementation, integration testing support, go-live support, and project management. These roles apply to both the migration effort as well as the Evercore software implementation.
TeraMedica works with its customers to implement its software by performing the following key phases of activity:
• Developing a Project Charter and finalized project plan;
• Determining Software, Infrastructure, and Interface Requirements;
• Designing and Installing the Software Configuration, Interfaces, Software;
• Modifications, Training Plan, and Procedures;
• Testing the Software, Configuration, Interfaces, and Procedures;
• Conducting Training, Preparing for Go-Live / Production;
• Implementing Go-Live / Production; and
• Providing Production Support.
Typically, each project is staffed with at least three individuals:
• A project manager who also consults with the customer regarding the configuration and any interface needs;
• A deployment specialist who is responsible for the installation of the software, implementation of the configuration, training of users and administrators, and supporting the integration testing efforts and go-live activities; and
• An interface specialist who is responsible for implementing the HL7 interfaces with other systems.
Comprehensive Training & Technical Support
TeraMedica offers on-site, hands-on training for its customers in either instructor-led classroom or one-on-one settings. Depending upon the configuration of the system, training may be necessary for customer system administrators as well as end users in the imaging departments.
In addition to client support during Implementation, Training, and Data Migration, TeraMedica provides post-implementation technical support. As part of the Annual Support fee, Software Updates/Upgrades and Helpdesk Support are included.
TeraMedica’s standard Global Support Center telephone hours are Monday through Friday, 8:00 a.m. to 5:30 p.m., Central Time. Support is available 24-hours-a-day, 7-days-a-week for customers who need to resolve Priority 1 Errors and Priority 2 Errors outside of standard support hours.
Support cases may be submitted to TeraMedica via the online customer support system, email, or via telephone.
These requests are managed through a web-based internal tracking program to ensure clear and prompt response from TeraMedica staff. These requests are viewable by the customer.
We look forward to fulfilling your future implementation, support and service requirements.